Effective date: August 27, 2026
Version: 1.0
RESEARCH USE ONLY. NOT FOR HUMAN OR ANIMAL USE.
These Terms & Conditions apply to the website at www.renvaralabs.com, customer accounts, and purchases from Renvara Labs LLC, doing business as Renvara Labs ("Renvara Labs," "we," "us," or "our"). "You" means the person accepting these Terms and, when applicable, the organization that person is authorized to represent.
1. Acceptance and scope
Please read these Terms before registering or ordering. By selecting the acceptance checkbox presented with these Terms upon creation of your account, you agree to them. If you do not agree, do not register or place an order. If acting for an organization, you confirm that you have authority to bind it.
Research-use restrictions apply to every product supplied under these Terms. A product name, customer account, accepted order, or certificate of analysis does not authorize a prohibited use or establish regulatory approval. Nothing in these Terms permits conduct prohibited by law or limits rights that cannot legally be waived.
2. Eligibility and accounts
You must be at least 21 years old, have legal capacity to enter this agreement, and satisfy our research eligibility requirements. Products may be purchased only for legitimate in vitro or analytical laboratory research by people with appropriate training and access to suitable facilities. Independent researchers must operate in a controlled laboratory setting. Personal or household experimentation does not qualify.
An account is required to access the product catalog and place orders. These Terms and our Privacy Policy remain available without an account. Registration requires accurate name, email address, phone number, age information, and any requested research qualification details.
We may request documentation of identity, laboratory affiliation, facilities, authority, or intended research before accepting or fulfilling an order. We may decline a purchase when eligibility cannot be established or the intended use is inconsistent with these Terms. A checkbox alone does not establish eligibility, and account creation does not guarantee order approval.
Keep account information current and login credentials secure. Do not share access to bypass verification. Notify us promptly of suspected unauthorized access. You are responsible for activity you authorize through your account, subject to applicable law.
3. Permitted research and prohibited uses
Products are supplied exclusively for lawful in vitro or analytical laboratory research. Research conducted by a commercial organization may qualify; manufacturing or marketing a product for a prohibited use does not.
You must not use, supply, advertise, or otherwise make these products available for:
- Administration to humans or animals by any route, including personal experimentation or use by patients or clients.
- Diagnosing, treating, preventing, curing, or mitigating disease; clinical diagnostics; therapeutic use; or human or animal performance, appearance, or wellness purposes.
- Food, beverages, dietary supplements, cosmetics, household products, pharmaceutical compounding, or other products intended for human or animal use or consumption.
Do not purchase for another person or business when you know or reasonably suspect a prohibited use. Resale, redistribution, or repackaging requires our prior written authorization and must preserve all applicable research restrictions, documentation, and legal requirements.
We do not provide medical advice or instructions for human or animal administration. Our products are not offered under these Terms as approved medicines or clinical diagnostic products. Contact us if you encounter statements suggesting otherwise.
4. Specifications and research documentation
Read the applicable product description, label, lot information, and available technical and safety documentation before ordering and use. Ask us to clarify missing or inconsistent information. You are responsible for determining whether the documented characteristics fit your lawful research requirements.
A certificate of analysis describes the sample, methods, and results identified in that report. Do not assume that a report for one lot applies to another or that a purity result establishes sterility, endotoxin status, clinical safety, or fitness for a particular experiment. Only documented testing supports the characteristics expressly reported; testing does not authorize human or animal use.
We do not guarantee a particular experimental result. Illustrative photographs may differ from actual packaging, but neither that variation nor a general disclaimer excuses delivery of the wrong product or a material failure to meet an applicable written specification. We will not substitute a different product, quantity, or material specification without your agreement.
5. Laboratory handling and safety
Research materials may present hazards that are not fully characterized. Use qualified personnel, appropriate facilities, protective measures, institutional approvals, and lawful storage and waste procedures. Review labels and safety data sheets, where applicable, and request missing safety information before handling.
Keep materials secure and inaccessible to children, animals, and unauthorized persons. Retain lot identification and provide relevant restrictions and safety information to authorized laboratory personnel. Do not use material with compromised packaging, unclear identity, or a suspected quality problem until the issue is resolved.
You are responsible for legal requirements applicable to your purchase, possession, research, and any authorized transfer. These responsibilities do not eliminate our own obligations as a seller or supplier.
6. Orders, prices, and payments
Submitting an order is a request to purchase. An automated receipt confirms submission, not acceptance. Unless we expressly accept earlier in writing, an order is accepted when we send shipment confirmation. Verification and payment processing may occur before acceptance.
Before acceptance, we may decline or cancel an order for unavailable stock, a material listing error, unsuccessful payment, suspected fraud, unmet eligibility requirements, or safety or legal concerns. We will notify you and return any amount collected for a canceled, unfulfilled order as required by law. Account verification does not suspend applicable shipping or refund deadlines.
The currency, product prices, taxes, shipping charges, and other disclosed charges appear at checkout. You authorize the agreed total using a payment method you are entitled to use. We will not increase an accepted order's price or charge an undisclosed fee without your consent. Changes to prices or promotions apply prospectively.
Payments may be handled by service providers under their applicable terms and privacy notices. If you believe a charge is incorrect, contact us promptly. Nothing requires you to waive lawful billing disputes, chargebacks, or other payment rights.
7. Fulfillment, shipping, and delivery
We may use independent suppliers, testing providers, and fulfillment partners to support product supply, packaging, and shipping. Renvara Labs remains your contact for the order, quality concerns, and refunds; using a partner does not remove responsibilities imposed on us by law.
Available destinations, charges, and shipping estimates are disclosed before purchase. Processing time and carrier transit time are different. Carrier estimates are not guaranteed arrival dates unless we expressly offer a guarantee. We remain responsible for our shipment representations and applicable delay and refund requirements.
If we cannot ship within the promised time, or the applicable legal period when no time was promised, we will provide the required notice and cancellation/refund option and obtain any consent required to continue the order. Events outside our reasonable control do not eliminate these obligations.
Provide a complete, accurate delivery address and arrange prompt receipt and appropriate storage. Report missing, damaged, or misdelivered shipments to us so we can investigate with the fulfillment partner or carrier. Optional shipping protection, if offered, does not replace rights or remedies you otherwise have. Do not use forwarding services or other arrangements to bypass destination or export restrictions.
8. Cancellations, returns, and order problems
Before shipment. Request cancellation promptly at [email protected]. We will try to stop fulfillment but cannot promise changes after processing begins. Where cancellation is accepted or legally required, we will refund the amounts due. If shipment cannot be stopped, the other provisions of this section apply.
Change-of-mind returns. Because laboratory materials require controlled handling and traceability, we do not accept discretionary change-of-mind returns after shipment. This restriction does not apply to seller errors, material nonconformity, transit damage, required recalls, or other remedies required by law.
Incorrect, missing, damaged, or suspect products. Inspect deliveries promptly and report visible issues within 3 calendar days of delivery where reasonably possible. Include the order number, lot identification, and relevant photographs or records. Hidden defects should be reported promptly after discovery. This requested reporting window does not shorten mandatory legal rights or automatically invalidate a later claim.
Confirmed order errors, damage, missing items, and material failures to meet applicable written specifications will be addressed through replacement or refund, as appropriate and required by law. Where the law gives you a choice of remedy, that choice remains yours. We cover reasonable, authorized return costs for our error or a confirmed product defect and do not impose a restocking fee on those remedies.
Do not send research materials back without instructions and any required return authorization. Preserve the product and packaging safely while the matter is reviewed. Refunds owed will be made to the original payment method, or another method you agree to when legally permitted, within applicable deadlines. Store credit will not be substituted for a required monetary refund without valid agreement.
9. Quality alerts, withdrawals, and recalls
We may contact you about a quality concern, product withdrawal, or recall. Keep your contact information current. If instructed, stop using the affected lot, isolate it safely, preserve its identification, and follow lawful return or disposal instructions. Notify any authorized recipient to whom you transferred affected material and cooperate with reasonable traceability requests.
We will coordinate the response with relevant suppliers or fulfillment partners and communicate the applicable remedy. This section does not limit mandatory recall duties or remedies.
10. Privacy and communications
Our separate Privacy Policy (www.renvaralabs.com/privacy-policy/) explains how we collect, use, disclose, retain, and protect personal information, including information used for accounts, research verification, payments, and fulfillment. Review it before submitting information.
We may send order, account, and safety notices using the contact details you provide, as permitted by law. Acknowledging the Privacy Policy or accepting these Terms is not a substitute for any separate consent legally required for a particular activity. Providing a phone number does not, by itself, authorize promotional text messages. Any required marketing consent is obtained separately and is not a condition of purchase.
11. Website content and acceptable use
Our names, logos, site design, and original content are owned by or licensed to us. You may access the site and retain product and safety documentation for your legitimate research and records. Do not misrepresent our materials, remove necessary warnings, infringe intellectual property rights, compromise site security, misuse another person's information, or circumvent account or purchasing restrictions.
A purchase does not grant a license under third-party patents or other intellectual property rights beyond any rights provided by law. These Terms do not prohibit lawful criticism, fair use, or legally protected reviews.
12. Reviews, promotions, and outside information
Scientific references and links to independent websites are provided for context and do not expand permitted uses. We do not control independently operated sites. A testimonial, discount code, affiliate statement, or outside publication does not establish product approval or authorize human or animal use.
Reviews must reflect actual experience and must not contain unlawful, deceptive, infringing, or confidential content. We may moderate content for lawful reasons, but will not prohibit, penalize, or remove an honest review merely because it is negative. Submission does not transfer ownership of your review to us.
Participation in any affiliate, wholesale, or resale program requires separate authorization and applicable program terms. A customer account alone does not establish agency or authority to speak for Renvara Labs. Nothing here removes responsibility the law assigns to us for our representatives' conduct.
13. Warranty limitations
TO THE FULLEST EXTENT PERMITTED BY LAW, AND EXCEPT FOR EXPRESS WARRANTIES, APPLICABLE WRITTEN PRODUCT SPECIFICATIONS, AND RIGHTS THAT CANNOT BE EXCLUDED, WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE WEBSITE ACCESS OR A PARTICULAR RESEARCH OUTCOME.
This section does not negate an express product description or warranty that forms part of your purchase, our stated order remedies, or a warranty or obligation that applicable law does not permit us to exclude. No assurance is given that a product is suitable for human or animal use; such uses are prohibited.
14. Limitations of liability
SUBJECT TO THE EXCEPTIONS BELOW AND TO APPLICABLE LAW, WE ARE NOT LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL HARM, INJURY, LOSSES, INCLUDING LOST PROFITS, LOST BUSINESS, OR LOST RESEARCH OPPORTUNITIES ARISING FROM AN ORDER. OUR TOTAL LIABILITY FOR A CLAIM ARISING FROM AN ORDER WILL NOT EXCEED THE TOTAL AMOUNT PAID FOR THAT ORDER, INCLUDING ITS TAXES AND SHIPPING CHARGES.
15. Third-party claims arising from your conduct
To the extent permitted by law, you agree to reimburse Renvara Labs for third-party claims, losses, and reasonable defense costs to the extent caused by your knowing misrepresentation of eligibility or intended use, unlawful conduct, or use or transfer of products in material breach of these Terms.
16. Suspension and circumstances beyond our control
We may restrict or suspend an account or purchasing access for suspected misuse, inaccurate qualification information, fraud, a material breach, or a safety or legal concern. Suspension does not eliminate rights relating to prior orders, required refunds, safety information, or access to legally required records.
Events beyond our reasonable control may interrupt operations. We will take reasonable steps to address the interruption. This provision does not excuse refunds, required shipping-delay notices, or other obligations that the law does not permit us to excuse.
17. Governing law and disputes
These Terms are governed by the laws of Utah, without applying conflict-of-law rules to the extent permitted by law. Mandatory protections applicable to you remain in effect.
Unless applicable law requires otherwise, disputes will be heard in the state courts located in Utah or the federal court serving that location, and the parties consent to those courts' jurisdiction. These Terms do not require arbitration or waive participation in a class action.
We encourage you to contact [email protected] so we can try to resolve a concern. Doing so is not a condition of exercising legal rights and does not extend a filing deadline unless agreed in writing or required by law.
18. Updates and general provisions
We may revise these Terms for future activity and will identify the effective date. We will give notice of material changes and obtain renewed acceptance when required. The version you accepted when placing an order governs that order; changes do not retroactively remove accrued rights.
These Terms and the agreed order details form the agreement for ordinary website purchases, subject to any separate written agreement signed by authorized representatives that expressly addresses the relevant issue. Additional terms in a customer's purchase order do not apply unless we expressly accept them in writing. No agreement authorizes unlawful conduct.
If a provision is invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision is not a waiver of later enforcement. Provisions that by their nature should survive account closure, including applicable research restrictions, payment obligations, dispute provisions, and valid liability limitations, survive.
Contact
Renvara Labs
Legal seller: Renvara Labs LLC
Email: [email protected]
Website: www.renvaralabs.com
For order, documentation, quality, or safety concerns, include your order number and relevant lot identification when available. Do not send payment-card details or unnecessary medical information by email.